Privacy Policy
Effective Date: October 9, 2026
RevFam (“RevFam,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect, receive, process, and maintain.
This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit RevFam.com, use RevFam’s services, communicate with us, or receive communications facilitated through our platform on behalf of one of our business clients.
1. Information We Collect
Depending on how you interact with RevFam or one of our business clients, we may collect or process information including:
Name
Email address
Telephone or mobile phone number
Business name and business contact information
Service or appointment information
Appointment dates and times
Customer inquiries and communications
Call and message information
Information voluntarily provided during telephone calls, text conversations, forms, or other communications
Technical information associated with use of our website or services
Other information provided to RevFam by our business clients for purposes of providing our services
Some information processed by RevFam may be provided directly by a business client whose customers or contacts are communicating through systems managed or operated by RevFam.
2. How We Use Information
We may use personal information to:
Provide and operate RevFam’s AI receptionist, customer communication, appointment, and follow-up services;
Send appointment confirmations and reminders;
Facilitate scheduling, rescheduling, and appointment-related communications;
Respond to customer inquiries;
Provide requested customer service;
Facilitate communications between businesses and their customers;
Follow up regarding requested services, inquiries, appointments, or leads;
Operate automated or AI-assisted receptionist services;
Send SMS communications where appropriate consent has been obtained;
Maintain and improve our services;
Prevent fraud, abuse, or misuse of our systems;
Maintain records and comply with applicable legal and regulatory requirements; and
Perform our contractual obligations to our business clients.
3. SMS/Text Messaging
RevFam provides technology and services that may allow RevFam and its business clients to communicate with customers through SMS/text messaging.
Messages may include appointment reminders, appointment confirmations, scheduling communications, responses to customer inquiries, service-related follow-ups, customer support communications, and other communications associated with a customer’s relationship with the applicable business.
Message frequency varies depending on your interaction with the business.
Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to a message. You may reply HELP for assistance.
Consent to receive SMS messages is not a condition of purchasing goods or services unless otherwise permitted by applicable law.
4. SMS Data and Consent
We take the privacy of mobile information seriously.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Mobile information, including phone numbers and SMS consent/opt-in information, will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
Information may be disclosed to service providers that assist us in delivering messaging and related services, such as telecommunications, communications infrastructure, hosting, software, scheduling, and technology providers, solely as necessary to provide those services.
SMS opt-in consent is not transferred to unrelated third parties for their independent marketing purposes.
5. Information We Process on Behalf of Business Clients
RevFam provides services to businesses that may use RevFam to communicate with their own customers, leads, and contacts.
In these circumstances, the applicable business may provide RevFam with customer information, including names, telephone numbers, contact information, appointment information, or customer inquiries.
RevFam processes this information to provide services to that business, such as managing communications, operating AI receptionist functions, facilitating appointment scheduling, and sending authorized follow-up or appointment-related messages.
Our business clients are responsible for ensuring that they have the appropriate rights, permissions, and consents necessary to provide customer information to RevFam and to communicate with their customers using RevFam’s services.
6. How We Share Information
We may disclose information to service providers and vendors that assist us in operating our business and providing our services, including providers of:
Telecommunications and messaging services;
Cloud hosting and data storage;
Customer relationship management systems;
Scheduling and appointment management;
AI and automation technology;
Analytics and security services; and
Other infrastructure necessary to provide RevFam services.
These providers may process information only as necessary to perform services for RevFam or our business clients and subject to applicable contractual or legal requirements.
We may also disclose information when required by law, regulation, subpoena, court order, governmental request, or when reasonably necessary to protect our rights, customers, users, or the public.
We may disclose information as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.
7. Data Security
RevFam uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no internet transmission, telecommunications network, or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.
8. Data Retention
We may retain personal information for as long as reasonably necessary to provide our services, fulfill contractual obligations, maintain business and compliance records, resolve disputes, enforce agreements, and comply with applicable law.
Retention periods may vary depending on the nature of the information and the services being provided.
9. Your Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information.
You may also request that we correct or delete certain information where applicable.
SMS recipients may opt out of further text messages by replying STOP.
10. Third-Party Services
Our website and services may use or integrate with third-party platforms, applications, telecommunications providers, or websites.
Those third parties may maintain their own privacy policies and practices. RevFam is not responsible for the privacy practices of third-party services except as required by applicable law.
11. Children’s Privacy
RevFam’s services are intended for businesses and their customers and are not directed toward children under 13.
We do not knowingly collect personal information directly from children under 13 through RevFam.com without appropriate authorization or as otherwise permitted by law.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal requirements.
The updated version will be posted on RevFam.com with a revised effective date.
13. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or information processed through RevFam, please contact us through the contact information provided on RevFam.com.
Website: RevFam.com